{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"MSP Leadership Lessons from Nancy Henriquez \u2013 Head of Community at MSP Unplugged","description":"\ud83c\udf99\ufe0f In this powerful episode of MSP Unplugged, we sit down with Nancy Henriquez \u2013 two-time MSP founder, award-winning industry leader, business coach, author of "Break-Fix to Breakthrough," and the new Head of Community at MSP Unplugged. Nancy shares her battle-tested insights on moving from reactive chaos to strategic growth, building high-performing teams, client onboarding that sticks, sales & marketing systems that actually work for small MSPs, and what it really takes to scale under $3M revenue without losing your sanity or culture. Whether you're a solo operator, running a 5-15 person shop, or feeling stuck at the $1-3M plateau, this conversation is packed with practical advice tailored to bootstrapped MSP owners. What You'll Learn: * How Nancy built and exited award-winning MSPs (including MSP 501 recognition) * Breaking the break-fix cycle and building repeatable processes Leadership, team building, and avoiding burnout as a small MSP *The power of community and why it matters more than ever in 2026 Insights from Pax8 Beyond and the evolving MSP landscape with SuperOps \ud83d\udc49 Resources & Links:  Connect with Nancy: https:\/\/www.linkedin.com\/in\/nancyhenriquez\/ MSP Unplugged Community: mspunplugged.com Nancy's Book \/ Speaking: nancyhenriquez.com TechCon Unplugged Tickets: https:\/\/techConunplugged.com If you're an MSP owner with under $3M in revenue and fewer than 20 employees, this episode is for YOU. Drop your biggest takeaway in the comments! \ud83d\udd25 Like, subscribe, and hit the bell for more real-talk MSP growth strategies every week. #MSP #ManagedServices #MSPGrowth #SmallMSP #MSPUnplugged #NancyHenriquez #MSPLeadership #ITBusiness ","author_name":"MSP Unplugged","author_url":"http:\/\/mspunplugged.com\/","html":"