{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"AI-Empowered Customer Service, From Hype to Scalable Operations - with Shri Nandan of Comcast","description":"Significant enterprise investment in AI-driven customer service is producing inconsistent outcomes \u2014 and the gap between deployment ambition and measurable business value remains striking. In this episode, Shri Nandan, VP of AI Products and Experiences at Comcast, examines why organizational culture and readiness are the primary determinant of whether AI in CX delivers results that move the needle. The conversation covers how to define resolution in an agentic AI environment, how context transforms the role of human agents, and why a conservative, staged rollout reduces the risk of large-scale failure. This episode is sponsored by Dialpad. In this episode, we cover how to move from AI proof-of-concepts in customer service to deployments that consistently improve business outcomes. To go deeper on this topic and learn how consultants are winning business with evidence-based AI ROI and building long-term capabilities instead of chasing short-term gains, download our free PDF report, \u201c3 Keys to Thriving in the Coming Era of Automation\u201d at emerj.com\/cok1 ","author_name":"The AI in Business Podcast","author_url":"http:\/\/emerj.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/41741710\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/3a80a9\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/203227745"}