{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Curator Hotels VP on Why Labor Costs Drive Every Tech Decision","description":" Brent Hayhurst, VP at Curator Hotel and Resort Collection, won't look at a new technology until he knows what KPI it's supposed to move.  \ud83d\udcb8 Labor is the largest line item on any hotel owner's balance sheet, and that's the number Curator's tech decisions chase. \ud83c\udfda\ufe0f Curator skips the big splashy booths and goes straight to the fringes of the show floor, where the new ideas show up first. \ud83e\uddea A pilot that fails isn't wasted. Hayhurst treats it as proof the team needs a different approach entirely. \u260e\ufe0f AI is already pulling phone calls off the front desk so staff can focus on the guest standing in front of them.  More from the show floor at HITEC. #NoVacancyNews  Unifocus, Workforce Management Redefined. Visit unifocus.com.  Want the weekly roundup of news, videos, and what you might've missed from  #NoVacancyNews? Text HOTEL to 66866. ","author_name":"No Vacancy Live and No Vacancy News","author_url":"http:\/\/novacancy.libsyn.com\/podcast","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/41734945\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/41734945"}