{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"What Hotel Operators Should Know Before Choosing AI Tools","description":"Hotel operators don\u2019t lack AI options. They lack a clear way to evaluate them. At HITEC, I talked with Shannon McCallum, VP of Operations at Resorts World Las Vegas, about the HFTP AI Collective and how operators can make smarter decisions around AI tools, robotics, chatbots, reporting, and vendor partners. \ud83e\udd16 Robotics came up, from food prep to concierge support. \ud83d\udcca Back-of-house reporting came up as a more realistic starting point for some hotels. \ud83c\udfe8 Resorts World Las Vegas already uses AI and chatbots, and Shannon says agentic AI comes next. \ud83d\udece\ufe0f Resorts World Las Vegas handled more than 459,000 AI-driven interactions last year across 3,506 rooms and three brands. Shannon also made a practical operator point: guests still need choice. Some want technology. Others want a person. #NoVacancyNews covered this at HITEC with support from Unifocus. Check them out at unifocus.com for labor solutions built for hospitality. Want the weekly roundup of news, videos, and what you might\u2019ve missed from #NoVacancyNews? Text HOTEL to 66866. ","author_name":"No Vacancy Live and No Vacancy News","author_url":"http:\/\/novacancy.libsyn.com\/podcast","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/41701015\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/41701015"}