{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Scaling Agentic AI in CX Without Losing the Customer - with Shri Nandan of Comcast","description":"As enterprises move agentic AI from controlled pilots into production customer-facing workflows, the gaps in data continuity, governance, and human-agent coordination become the deciding factors in whether AI scales or stalls. In this episode, Shri Nandan, VP of AI Experiences at Comcast, examines why customer experience has become the real stress-test for enterprise AI \u2014 and what it takes to scale with customer trust intact. The conversation covers the three data foundations required for context continuity in production, practical principles for human-AI orchestration, and why cross-team governance \u2014 a single North Star across CX, IT, and operations \u2014 is what separates the organizations that scale from those that fragment. This episode is sponsored by NiCE. Learn how to structure landing pages for higher conversion and how to use self-qualification systems to prioritize high-intent leads. Download our free PDF report, \u201cB2B AI Lead Generation Guide,\u201d at emerj.com\/aig1 ","author_name":"The AI in Business Podcast","author_url":"http:\/\/emerj.com","html":"