{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"How Much Risk Should You Tolerate Before Saying Goodbye? Ep. #510","description":"Every business owner eventually faces a difficult question: How much risk should you tolerate before it's time to part ways with a customer? In this episode, John shares a real-world story from one of his coaching clients involving a $2,000 chargeback, attorney letters, missed treatments, customer complaints, and the fear of negative reviews. Through this case study, you'll learn how to recognize when a customer relationship has become a liability, why fear often keeps us holding on too long, and how to protect your business while maintaining your professionalism. Episode Links: Apple Podcast Listeners- Copy and paste the links below into your browser. Upcoming Events: Profit Accelerator LIVE (June 26\u201327, 2026, Richmond, VA):An intensive experience designed to help lawn and landscape business owners dial in their numbers, increase profitability, and build a scalable business with clear strategy and execution. Sign up and learn more:&amp;nbsp;https:\/\/Profitacceleratorlive.com &amp;nbsp; Lawn &amp;amp; Landscape Technology Conference (July 22\u201324, Scottsdale, AZ)&amp;nbsp;:A hands-on event focused on AI, software, and systems to help you run a more efficient and profitable green industry business. Sign up and learn more:&amp;nbsp;https:\/\/www.lltechconference.com\/    Equip Expo (October 20\u201323, 2026, Louisville, KY): The largest trade show in the green industry, bringing together contractors, equipment manufacturers, and business leaders for four days of equipment demos, networking, and real-world strategies to help you grow and scale your business. Tickets are just&amp;nbsp;$12.50 with promo code PAJAK&amp;nbsp;through May 30, then prices go up. Lock in your ticket now and take advantage of the discount. Sign up and learn more:&amp;nbsp;&amp;nbsp;https:\/\/plus.mcievents.com\/EquipExpo2026?RefId=PAJAK    Show Partners: Yardbook Simplify your business and be more profitable. Please visit&amp;nbsp;www.Yardbook.com&amp;nbsp; Get 30 days of Premium Business level of Yardbook for FREE with promo code&amp;nbsp;PAJAK &amp;nbsp; Mr. Producer Click the link to connect with&amp;nbsp;Thee Best Podcast Producer&amp;nbsp;in the biz!  https:\/\/www.instagram.com\/mrproducerusa\/ ","author_name":"Profits with Pajak","author_url":"https:\/\/sites.libsyn.com\/462597","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/41536030\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/41536030"}