{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Vacation Ownership Loyalty vs Hotel Loyalty: What's Different","description":"During the recently held ARDA Spring Conference, I met Scott Weisz, EVP Strategic Business Operations at Marriott Vacations Worldwide, and we got into loyalty\u2014because it doesn\u2019t work the same way in vacation ownership as it does in hotels. We talk about what actually keeps owners coming back: the booking journey, real service on-property, and experiences that match how younger travelers want to travel now. \ud83d\udcc5 Loyalty starts before arrival: make booking easy and help owners match the right trip to what they own \ud83e\udd1d Service builds loyalty: deliver consistent hospitality across the whole journey \ud83c\udfdd\ufe0f Two owner styles show up fast: families who return to the same resort every year vs owners who want new destinations each trip \ud83c\udf0d Younger travelers want variety, flexibility, and more destination immersion \ud83e\uddd2 Resorts win with activities across age groups so families don\u2019t split up \ud83d\udcac Loyalty shows up in behavior: buy more points, travel more often, and bring friends and family along Want the weekly roundup of news, videos, and what you might\u2019ve missed from #NoVacancyNews? Text HOTEL to 66866. ","author_name":"No Vacancy Live and No Vacancy News","author_url":"http:\/\/novacancy.libsyn.com\/podcast","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/41403935\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/41403935"}