{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"AV SuperFriends: On Topic - We won\u2019t do anything until that form is filled out","description":"Recorded May 15, 2026 This episode of On Topic gets into the glamorous, soul-polishing world of how AV projects actually begin, which is apparently somewhere between a formal intake form, a support ticket that got out of hand, a hallway ambush, and someone discovering the room needs power, asbestos abatement, and lots of opinions. The panel compares how different campuses define and initiate projects, from TeamDynamix and ServiceNow workflows to informal emails, consultation requests, facilities handoffs, and the dreaded \u201cthis was supposed to be a simple fix\u201d scenario. A big theme is the messy boundary between support ticket, request, incident, problem, and project, especially when aging systems, construction needs, or money get involved. They also get into the joys and failures of project management platforms, Project, Planner, Smartsheet, TeamDynamix, ServiceNow, and the eternal higher-ed struggle of trying to force real work, real communication, and real accountability into software that was clearly designed by people who have never been asked do any of that. In short: projects should start with clear scope, timelines, goals, funding, stakeholders, and process. In reality, they start with an email that says, \u201cquick question,\u201d and end with everyone arguing over whether it was ever a project in the first place.   Alternate show titles: Is this directed to me? Wow, that\u2019s big! I don\u2019t touch tickets What if I email you? Hey, we\u2019re going to do this thing We\u2019ll have the meeting eventually Facilities doesn\u2019t do power Requires a state employee to inspect the electrician We get requests every which way from Sunday We want to drive everybody to a ticket Rapid fire from wherever-the-hell-it-came-from That means it\u2019s approved and no one wants to do that sh*t I don\u2019t do projects, I do stories and epics   We stream live every Friday at about 315p Eastern\/1215p Pacific and you can listen to everything we record over at AVSuperFriends.com    \u2580\u2584\u2580\u2584\u2580 CONTACT LINKS \u2580\u2584\u2580\u2584\u2580 \u25ba Website: https:\/\/www.avsuperfriends.com \u25ba Twitter: https:\/\/twitter.com\/avsuperfriends \u25ba LinkedIn: https:\/\/www.linkedin.com\/company\/avsuperfriends \u25ba YouTube: https:\/\/www.youtube.com\/@avsuperfriends \u25ba Bluesky: https:\/\/bsky.app\/profile\/avsuperfriends.bsky.social \u25ba Email: mailbag@avsuperfriends.com \u25ba RSS: https:\/\/avsuperfriends.libsyn.com\/rss   Donate to AVSF: https:\/\/www.avsuperfriends.com\/support ","author_name":"AV SuperFriends","author_url":"https:\/\/www.avsuperfriends.com","html":"