{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"270. The Squeaky Wheel Premium; Commercial Real Estate Leadership","description":"In episode 270 of Commercial Real Estate Leadership, Darren Krakowiak shares a personal experience as a commercial property investor that reveals a major issue affecting many commercial real estate businesses: the gap between branding and client service. After appointing a commercial buyer\u2019s agent, Darren expected consistent deal flow, proactive communication, and opportunities aligned with his investment brief. Instead, over nine months he received few opportunities (of poor quality), inconsistent follow-up, and sporadic client communication that exposed a deeper issue. This episode explores how commercial real estate principals can unintentionally create a disconnect between the way their business presents itself in the market and the way clients actually experience the service. You\u2019ll discover: \ud83d\udd39 Why the appearance of service is not the same as real client care \ud83d\udd39 How quiet clients can become your biggest retention risk \ud83d\udd39 The hidden danger of prioritising marketing over delivery \ud83d\udd39 Why dissatisfied clients who push back are giving you a second chance \ud83d\udd39 How better client prioritisation improves retention and referrals If you work in a commercial real estate agency, this episode will challenge the way you think about client experience, communication, and loyalty. --- Email hello@cresuccess.co and put the word &quot;GROW&quot; in the subject line to take the first step towards accelerating revenue growth in your commercial real estate agency with the right people on your team, serving ideal clients inside a business that just works. Visit the CRE Success website: cresuccess.co Read the episode anecdote, get the transcript and watch the video recording of the podcast here: cresuccess.co\/blog\/270 To share this episode or your thoughts on it, tag us on socials: @cresuccess or use our hashtag: #cresuccess If you enjoy the show, leave us a rating or review on Apple Podcasts or Spotify. Connect with Darren Krakowiak on LinkedIn Podcast music sourced from audioblocks.com ","author_name":"Commercial Real Estate Leadership (CRE Success)","author_url":"https:\/\/www.cresuccess.co\/podcast","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/41327275\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/202054865"}