{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"You Are Putting on a Show Every Day","description":"\u201cWhen the curtain opens, everything matters.\u201d Episode Chapters [01:41] The Big Red Curtain: A New Way to Think About Service [03:26] Why Every Detail Matters in a Great Show [05:33] A Real-Life Example of Excellence in Action [09:55] How to Script Your Customer Experience [12:17] Why Execution Is What Makes the Difference Every business puts on a show whether they realize it or not. In this episode, Lee Cockerell, retired Executive VP of Operations at Walt Disney World, shares the benefit of viewing the start of each day as raising the \u201cbig red curtain\u201d to the show. He explains how leaders can use this approach to design a consistently excellent customer experience. From first impressions to problem resolution, every detail shapes how customers feel and whether they return.  Read my blog for more from this episode.&amp;nbsp; Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694. &amp;nbsp; &amp;nbsp; ","author_name":"Creating Disney Magic","author_url":"http:\/\/www.leecockerell.com\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/41251675\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/41251675"}