{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Leadership Lunch Chat: Optimizing Talent and Tech After Peak Season","description":"In the May 1, 2026 Leadership Lunch Chat, Jennifer Wilson and Amy Vetter focus on talent management and operational innovation as firms emerge from the busy season. They emphasize the importance of conducting healthy &quot;post-mortems&quot; to gather structured, actionable feedback on how AI and technology platforms performed during the crunch, warning leaders not to dismiss staff frustrations. Rather than authoritative mandates, they encourage collaborative &quot;how we work&quot; conversations to align expectations around mindset and the strategic use of downtime\u2014urging staff to shift from automated technical tasks to becoming more relational, strategic, and anticipatory for their clients. By implementing &quot;touch-up training&quot; and sharing user-generated breakthroughs, leaders can transform tribal knowledge into institutional expertise and fully realize the ROI of their technology investments. Join us next week for a live discussion of all things leadership \u2013 in the profession and in our communities every Friday at 11am CT\/12pm ET! ","author_name":"Inspired Ideas","author_url":"https:\/\/convergencecoaching.com\/blog\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/41222345\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/201748305"}