{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"The Procurement Playbook Behind Luxury Guest Experience","description":"Luxury guests feel the difference in the details, and procurement decides many of those details.  I talked with Denis Klurfeld, SVP of Procurement for Luxury &amp;amp; Lifestyle at Accor, about how procurement shapes the luxury guest experience, balances standards with local authenticity, and protects long-term owner value. \ud83d\udecf\ufe0f He treats sleep as non-negotiable because it anchors the brand promise \ud83c\udf7d\ufe0f He gives properties more flexibility in culinary and amenities so hotels keep local authenticity \ud83e\udde9 He builds frameworks instead of constraints: standards build trust, local choices build memories \ud83d\udcb0 He evaluates decisions through total cost of ownership: durability, lifecycle, maintenance, and guest perception \u267b\ufe0f He weights sustainability heavily in procurement decisions (30%+ of the scorecard) \ud83e\udd1d He designs with operations so hotels can execute in the real world Thanks to Entegra for supporting this episode. Visit EntegraPS.com.  Want the weekly roundup of news, videos, and what you might\u2019ve missed? Text HOTEL to 66866 for #NoVacancyNews. ","author_name":"No Vacancy Live and No Vacancy News","author_url":"http:\/\/novacancy.libsyn.com\/podcast","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/41210295\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/41210295"}