{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Andrew Hall - Ethenta - Enterprise Agentic AI Transformation","description":"Andrew Hall is the founder and CEO of Ethenta. He is based in Portugal.   The &quot;DREAM&quot; service from Ethenta&amp;nbsp;is a strategic framework designed to help organizations transition from traditional hierarchies to intelligent, agentic networks. It is aimed at enabling &quot;+65% Productivity&quot; through &quot;Enterprise Agentic AI Transformation&quot; Mark Hillary called Andrew to ask about Agentic AI and how a focus on AI across the organisation may have a profound impact on CX. https:\/\/www.linkedin.com\/in\/andrewghall\/ http:\/\/ethenta.com\/ &amp;nbsp; Summary: Mark Hillary and Peter Ryan discuss the challenges in the CX industry, including increased airfare costs and the bankruptcy of Spirit Airlines. They introduce Andrew Hall, who has formed a new company, Ethenta, focused on agentic AI. Ethenta's &quot;DREAM&quot; methodology helps organizations reimagine their business processes by capturing and synthesizing data from various sources, including interviews and historical data. The tool provides a visualization of the enterprise's &quot;corporate psyche,&quot; aiding in decision-making and root cause analysis. Andrew emphasizes the importance of intelligent people using AI to augment, not replace, human intelligence. ","author_name":"CX Files","author_url":"http:\/\/cxfiles.libsyn.com\/cxfiles","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/41204470\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/201678745"}