{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"The Real Reason You're Losing Sales as a Technician (It's Not Your Skills)","description":" You got 800 hours of technical training. You got 3 hours on customer service. You weren't trained for the moment a customer says &quot;that's too expensive.&quot; That's why you freeze.  Chris Elmore breaks down why handling objections is troubleshooting with a person instead of a machine.  Same process. One difference: emotions.  He walks through how LEAP works on real objections, why &quot;that's too expensive&quot; rarely means what you think, and the one question that splits the price from the work.  You'll learn:  Why problem-solving before asking questions is parts changing What real listening and empathy sound like on a call How to split the price from the work with one question Why LEAP out of order becomes PLEA Why &quot;fix it&quot; is only one-fifth of your job   Spotify: https:\/\/open.spotify.com\/show\/5DlsGABopPu9Qq9NNhK4hu  Apple:&amp;nbsp;https:\/\/podcasts.apple.com\/us\/podcast\/windshield-time\/id1386770507 ","author_name":"Windshield Time","author_url":"https:\/\/www.servextra.com\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/41173580\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/201612925"}