{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"S8 E4 - Julie Hanners | Improving Lives Through Real Estate at Scale","description":"In this episode of Real Returns, we're joined by none other than Julie Hanner, VP of Property Management at Birgo Realty! \ud83e\udd8f\ud83c\udfe1 Julie shares what it truly means to serve the people who live in your properties. With 30 years of industry experience, including oversight of 25,000+ unit REIT portfolios, Julie unpacks what a resident-first culture actually looks like in practice, and how resilience shaped her approach to leadership. Timestamps 0:00 \u2013 Why Happy Residents Are Your Best Marketing 0:35 \u2013 Meet Julie Hanners: 30 Years of Experience 1:15 \u2013 Why Julie Left a Massive REIT 2:06 \u2013 How Birgo Up-Skills Its People 2:45 \u2013 Why Julie Started in Leasing 3:18 \u2013 The Weight of the Rent Check 4:11 \u2013 Building Community Through Intentional Events 5:01 \u2013 Growing Yourself by Developing Others 6:10 \u2013 The Rhino Operating System Explained 7:21 \u2013 Andrew's Cancer Diagnosis: A Personal Story 8:06 \u2013 Battling Cancer Alone During the Pandemic 9:15 \u2013 Every Day Is a Gift 11:20 \u2013 Core Values: Maintenance Teams Cross State Lines 12:15 \u2013 Discovered vs. Created Core Values 13:51 \u2013 The Chief Janitor Mindset 14:28 \u2013 Why Executives Must Stay Eternal Students 15:35 \u2013 Birgo's Biggest Growth Year Yet 16:20 \u2013 Developing the Leaders Who'll Replace You 17:35 \u2013 Closing &quot;You want someone to move into your community thinking, this is the best thing since sliced bread.&quot; \u2014 Julie Hanners Connect with Julie: LinkedIn:  https:\/\/www.linkedin.com\/in\/julie-hanners-cpm-candidate-cam-caps-2774a077\/&amp;nbsp; - For more insights on purposeful investing, subscribe to Real Returns on Apple Podcasts, Spotify, or YouTube. Apple Podcasts: https:\/\/podcasts.apple.com\/us\/podcast\/real-returns\/id1642761377  Spotify: https:\/\/open.spotify.com\/show\/5tx0jOW8J1h3xsEWLuVPzm  YouTube: https:\/\/www.youtube.com\/@realreturns \u2014 Subscribe to our NEW monthly newsletter: https:\/\/www.birgo.com\/realreturns Want to see your question answered on the show? Submit a question via our Q&amp;amp;A form: https:\/\/forms.gle\/Fy9E6H7BTpzhGPueA ","author_name":"Real Returns","author_url":"https:\/\/www.birgo.com\/capital","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/40885680\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/200832530"}