{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Leading with CX: An Interview with Tom DeWitt, Founder and Executive Director of the XMGlobal Collaborative","description":" Too many companies today still think that improving CX is all about fixing what\u2019s broken. But for CX to make a meaningful difference in the health and success of a business, management should strive to make the everyday lives of customers better. That\u2019s why the concept of \u201cHelpfulness\u201d should be adopted as a core enterprise operating principle, says CX pioneer Tom DeWitt. ","author_name":"Customer First Thinking","author_url":"http:\/\/www.customerfirstthinking.ca\/podcast-main.html","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/40880005\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/200809965"}