{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Front Desk Upsells Cut Turnover by 40% and Raise Pay","description":"Front desk upsells didn\u2019t just add revenue \u2014 they cut turnover by 40% in one operator\u2019s portfolio. In video 2 of this series, Geoffrey Toffetti, CEO of Frontline Performance Group, and Sloan Dean, former CEO of Remington, break down how hotels train front desk teams to build rapport, tailor offers, track performance, and pay incentives that actually keep people. \ud83e\udde0 Train the conversation: ask a few questions at check-in, then match the offer to the guest\u2019s reason for travel \ud83d\udcca Use data for daily coaching: agents see their stats, managers coach in real time, performance improves fast \ud83c\udfae Gamify the front desk: recognition + accountability + reward drives behavior \ud83d\udcb5 Pay commissions that matter: Remington paid about 10% of upsell revenue to agents; some agents boosted pay 50% \ud83d\udcc9 Reduce turnover: Sloan says the program drove about a 40% reduction in front desk turnover \ud83d\ude80 Promote your best sellers: Geoffrey says hotels can move top front desk performers into sales and banquets Want the weekly roundup of news, videos, and what you might\u2019ve missed from #NoVacancyNews? Text HOTEL to 66866. ","author_name":"No Vacancy Live and No Vacancy News","author_url":"http:\/\/novacancy.libsyn.com\/podcast","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/40821240\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/40821240"}