{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"354. D\u00e4rf\u00f6r faller s\u00e5 m\u00e5nga CX-satsningar | Patrik Zenno, Aff\u00e4rsomr\u00e5desansvarig kommunikation, kunduppelvelse och webb, Consid | CX","description":"Hur bygger man kundupplevelser som faktiskt g\u00f6r skillnad? Patrik Zenno, aff\u00e4rsomr\u00e5desansvarig f\u00f6r kommunikation, kundupplevelse och webb p\u00e5 Consid, g\u00e4star podden i ett samtal om varf\u00f6r CX m\u00e5ste b\u00f6rja i aff\u00e4ren, inte i tekniken. Vi pratar om s\u00f6ml\u00f6sa kundresor, silos, ledarskap och varf\u00f6r AI just nu g\u00f6r st\u00f6rst nytta d\u00e4r den f\u00f6renklar, effektiviserar och hj\u00e4lper organisationer att fatta b\u00e4ttre beslut. ","author_name":"Digitala influencer-podden","author_url":"https:\/\/www.consid.se\/newsroom\/podcasts\/digitala-influencer-podden\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/40696790\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/200343455"}