{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Listening and Learning as a Long-Term Care Ombudsman","description":"In this week\u2019s episode of Elevate Eldercare, AgingIN CEO Susan Ryan sits down with Beverly Gianna, who recently became a long-term care ombudsman after a three-decade career with the New Orleans Convention and Visitors Bureau, now known as New Orleans & Company. Having earned at least three master\u2019s degrees\u2014one from the USC Leonard Davis School of Gerontology\u2014 Beverly has become a passionate advocate for nursing home residents. Her fascinating story takes listeners through personal caregiving experiences and a deepening interest in aging, ultimately leading her to ombudsman work.  In today\u2019s episode, she champions the rights, dignity, and voices of residents\u2014ensuring they are heard, respected, and empowered. Among the many valuable lessons Beverly has learned along her journey: listening is one of the most powerful tools in advocacy. As she notes, advocacy starts with listening\u2014helping residents articulate their needs, preferences, and goals. ","author_name":"Elevate Eldercare","author_url":"https:\/\/www.aginginnovation.org","html":"