{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"The Transformation Economy: Why Customer Outcomes Matter More Than Ever","description":"Customer experience is shifting from memorable interactions to driving customer outcomes. That\u2019s the shift behind the Transformation Economy, and it\u2019s changing how companies create value for customers. This week on The Modern Customer Podcast, Joseph Pine, co-author of The Experience Economy and author of the new book The Transformation Economy, explores the next evolution of customer value\u2014from experiences to transformation. \ud83c\udfa7 Listen to the full episode to explore the shift from experiences to outcomes.    Blake Morgan&amp;nbsp;was called \u201cThe Queen of CX\u201d by Meta. She is a customer experience futurist and author of three books on customer experience.&amp;nbsp;Follow Blake Morgan on&amp;nbsp;LinkedIn  For regular updates on customer experience,&amp;nbsp;sign up for her weekly newsletter here. Learn more at&amp;nbsp;www.blakemichellemorgan.com&amp;nbsp; ","author_name":"The Modern Customer Podcast","author_url":"https:\/\/www.blakemichellemorgan.com\/the-modern-customer-podcast\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/40678125\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/200291015"}