{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Hunter Hallway Talk: How Trust Turns Into Repeat Hotel Deals","description":"I ran into Wayne West III of Newport Hospitality Group during the Hunter Conference and asked what owners actually want from management right now\u2014and what separates operators who keep getting repeat deals.  \ud83e\udd1d Wayne says trust and alignment with owners drives repeat business, because the first deal teaches both sides how to work together \ud83c\udfe2 Newport runs 37 hotels and keeps key disciplines in-house: accounting, HR, construction services, corporate engineering, commercial strategy, and ops \u2708\ufe0f Wayne says in-house resources let them move fast\u2014he can put the right person on a plane tomorrow instead of waiting on a third party \ud83d\udc65 He says successful management starts with treating people right\u2014associates, guests, and owners \ud83e\udde0 He talks coaching and mentoring over \u201ctraining,\u201d plus a mentor program that develops AGMs and executive housekeepers into GMs \ud83c\udfc6 He shares a stat he\u2019s proud of: out of roughly 60 leaders coming to their retreat, only four are new faces  Want the weekly roundup of news, videos, and what you might\u2019ve missed from hashtag#NoVacancyNews? Text HOTEL to 66866. ","author_name":"No Vacancy Live and No Vacancy News","author_url":"http:\/\/novacancy.libsyn.com\/podcast","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/40650670\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/40650670"}