{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"The Patients You Already Have: Closing the Back Door","description":" In this episode, we shift the focus from chasing new patients to strengthening one of the most overlooked drivers of growth\u2014patient retention. Many practices are working hard to bring patients in, while unknowingly allowing just as many to slip out the back door. When recall systems are inconsistent or over-reliant on email and text, patients fall through the cracks. And without clear tracking, most practices don\u2019t even realize how many they\u2019ve lost. We discuss how poor retention impacts production, schedule stability, and long-term growth\u2014and what practice owners and teams must do to re-engage overdue patients, clean up their systems, and create a more reliable path to growth. If you want a fuller schedule, stronger patient relationships, and better results without constantly increasing your marketing spend, this episode will challenge how you think about retention. What You\u2019ll Learn \u2022 Why most practices don\u2019t know their true patient retention rate \u2022 How ineffective recall systems quietly reduce production \u2022 The risks of relying only on email and text communication Special Thanks to Our Sponsors: \ud83d\udce3 Identity Dental Marketing \u2013 Strategic, ethical, brand-aligned marketing that works. Learn more at identitydental.com \ud83d\udcca Practice by Numbers \u2013 A unified platform that brings performance, workflows, and insights into one system\u2014creating accountability without pressure and helping practices make smarter, data-driven decisions. Learn more at practicebynumbers.com \ud83d\udcf2 Join the conversation! What has made the biggest impact on patient retention in your practice? Share your experience in the Dental Drill Bits Facebook Group\u2014we may feature it in a future episode. Upcoming Event Front Desk Pro In-Person Seminar May 8, 2026 in New Orleans, Louisiana www.classicpractice.com Promo code for $100 off tuition: Secret Sauce   ","author_name":"Dental Drill Bits with Sandy Pardue and Dana Pardue","author_url":"http:\/\/sandyparduedanasalisbury.libsyn.com\/podcast","html":"