{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"SDR #348: What I Look For When Hiring A Service Performance Coach","description":"Dealership Owners, General Managers, and Service Leaders \u2014 your ability to fix a department is only as strong as the system you build. Most leaders misunderstand the hierarchy of a turnaround. They believe "people" are the primary ingredient for success, but the truth is that a great system can survive mediocre people, while a bad system will run out of your best employees every time. In this episode of Service Drive Revolution (#348), we break down: \u2705 Why "People" is actually the wrong answer when asked how to fix a department \u2705 The "Fixer" Mentality: Telltale signs of a true production leader \u2705 How to identify if your manager is a "ghost" or an intentional leader \u2705 Lessons from the 2003 BMW technical nightmare and the value of a process-driven approach \u2705 Why most leadership training is actually just "bad management" training \u2705 The "Cleveland Browns" analogy: Why the situation (system) dictates the performance \u2705 How to manage the "rate of change" within your team If your service department struggles with: - Stagnant or declining gross profit - Advisors who are washing cars instead of selling - Low average hours per repair order - Managers who react to problems rather than prevent them - A culture where everyone "loves" the manager, but the shop is losing money This episode will challenge everything you\u2019ve been told about "people-first" leadership and give you the recipe for a true departmental turnaround. The strength of your system determines the ceiling of your Fixed Ops production. #FixedOps #ServiceManager #AutomotiveLeadership #ChrisBulldogCollins #SystemsVsPeople #DealershipLife #ServiceDriveRevolution \ud83d\uded1 OnDemand Training For Huge Results: https:\/\/shorturl.at\/j7J8u \ud83d\uded1 Book a free 30-min. discovery call for coaching that grows your profits: https:\/\/calendly.com\/cci-schedule\/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12 \ud83d\uded1 Best Selling books on making your Fixed Ops a money printer: https:\/\/chriscollinsinc.com\/shop\/ \ud83d\uded1 Got a question? Call us at 1-833-3-ASK-SDR \ud83d\uded1 Grab Chris' New Leadership Book I AM LEADER: https:\/\/iamleader.com ","author_name":"Service Drive Revolution with Chris Collins","author_url":"http:\/\/www.servicedriverevolution.com","html":"