{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"149 | Leading Teams in the Age of Constant Change | Scott McInnes & Glenda Kirby","description":" In this episode of the Building Better Cultures Podcast, host Scott McInnes speaks with Glenda Kirby, Chief Customer Officer at Poppulo, about the evolving role of leadership communication in a fast-changing workplace.  They explore how trust, transparency, and empathy form the foundation of strong organizational cultures, particularly in a world shaped by hybrid work, constant change, and emerging technologies like AI. Glenda shares practical insights from her experience helping global organizations communicate with millions of employees, as well as lessons from her leadership roles at LinkedIn and Indeed.  You will walk away with actionable ideas on communicating through change, building trust within teams, and developing leadership skills such as clarity under pressure, empathy, and authenticity.  Keywords:  Leadership communication, internal communications, organisational culture, trust in leadership, empathy in leadership, clarity under pressure, employee engagement, hybrid work, change management, communication strategy, workplace culture, leadership development, Poppulo, employee experience.  Key Takeaways:  Trust is built through consistent and transparent communication.   Communication is no longer occasional - it\u2019s continuous.   Middle managers are a critical communication channel.   Clarity matters more than ever.  Empathy is a leadership skill that must be developed.   Act on feedback.   Timing and accuracy are essential during change.   Authenticity strengthens culture.   Belonging is becoming increasingly important.   Chapters:  00:00 \u2013 Introduction to the episode and guest 01:00 \u2013 Glenda Kirby\u2019s background and Poppulo\u2019s global reach 03:00 \u2013 Why trust is central to strong workplace cultures 05:20 \u2013 Communication overload and cutting through the noise 08:50 \u2013 The growing complexity of leadership roles 12:20 \u2013 Why organizations still underinvest in communication skills 15:00 \u2013 Simple communication techniques leaders can use immediately 18:50 \u2013 The importance of empathy and authenticity in leadership 21:00 \u2013 Acting on employee feedback and building trust 24:40 \u2013 Understanding how different people receive communication 29:00 \u2013 Leading teams through constant organizational change 33:00 \u2013 The risk of over-communication during uncertain times 35:40 \u2013 Final reflections and leadership quick-fire questions 37:30 \u2013 The leadership skills that matter most today    Connect with us:  LinkedIn YouTube Instagram    Connect with Glenda Kirby:  LinkedIn  ","author_name":"Building Better Cultures","author_url":"http:\/\/www.inspiringchange.ie","html":"