{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":""The Technician Is the Revenue Engine", says Joe Minns, Corporate Fixed Op's Director. Hear Why Service Leaders Must Protect Their Time. with","description":"Flat rate has been debated for decades in service departments, but what if the real issue isn\u2019t the pay structure at all? In this episode of Dealer Talk with Jen Suzuki, I sit down with Joe Minns, Corporate Fixed Ops Director at Dennis & Co Auto Group, who brings 34 years of real dealership experience to the conversation. Joe has seen just about everything in service operations, from dirt-floor shops to high-tech 80-bay service departments. Today he oversees fixed operations for Dennis & Co\u2019s growing network of dealerships, and he shares one powerful perspective that many leaders overlook: Flat rate doesn\u2019t fail\u2026 culture does. We dive deep into the real reasons technicians struggle to flag hours and why so many service departments unintentionally waste the most valuable resource they have, technician time. Joe breaks down the operational leaks that quietly drain productivity, the cultural shifts required to protect technician efficiency, and why leaders must rethink how dispatch, advisors, and managers support the shop. We also talk about: \u2022 Why technicians are the true revenue engine of fixed operations \u2022 How small moments of lost technician time cost dealerships thousands \u2022 Why many service departments unknowingly rig the system against their own techs \u2022 The leadership shift required to fix flat rate culture \u2022 How service advisors, dispatchers, and managers must align to protect technician productivity \u2022 Why career pathing is critical to solving the technician shortage If you're a service director, fixed ops leader, or dealership executive trying to improve technician retention, shop productivity, and labor performance, this conversation is packed with practical insight. Because at the end of the day, great service leaders don\u2019t just manage the shop, they protect the people who power it. Dealer Talk with Jen Suzuki Podcast | \ud83c\udfa7 https:\/\/apple.co\/38lmHM1 \ud83c\udfa7 https:\/\/spoti.fi\/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly\/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https:\/\/bit.ly\/3JlcXAx \ud83d\udd25Check out our sponsors!\ud83d\udd25 CallRevu is the leading automotive communications intelligence platform, giving you elevated insights and vision into your services, sales and brand management all in one place. LotLinx.com is a VIN Management Platform that enables precision automotive retailing via \/AI\/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. ","author_name":"Dealer Talk With Jen Suzuki","author_url":"http:\/\/jennifersuzuki.libsyn.com\/website","html":"