{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Service at Scale: The AI Model Driving Sales and Loyalty","description":"Service economics have long depended on headcount. Scale meant higher cost, and capacity constrained performance. AI changes that. This week on The Modern Customer, Matt Price, Founder & CEO of Crescendo, explains how AI expands capacity and connects service directly to business outcomes. Instead of charging per seat or hour, Crescendo ties pricing to measurable results. When teams treat service conversations as engagement opportunities, more than half involve buying intent \u2014 and repeat visits increase. In this episode, you\u2019ll learn how organizations: \u2022 Turn service interactions into buying moments \u2022 Increase repeat engagement and loyalty \u2022 Move beyond seat-based economics \u2022 Scale service without proportional headcount growth If you\u2019re thinking about how AI fits into your customer service strategy, this episode is for you. \ud83d\udc49 Watch the full episode and learn more at www.crescendo.ai This episode is sponsored by Crescendo. Blake Morgan was called \u201cThe Queen of CX\u201d by Meta. She is a customer experience futurist and author of three books on customer experience. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here. Learn more at www.blakemichellemorgan.com  ","author_name":"The Modern Customer Podcast","author_url":"https:\/\/www.blakemichellemorgan.com\/the-modern-customer-podcast\/","html":"