{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"AI for Better Customer Connections in CX - with Joe Atamian of Comcast","description":"Eliminating the friction caused by fragmented customer context is a primary mandate for enterprise operations leaders. Joe Atamian, Vice President at Comcast, joins the program to discuss the transition to an AI-first operating model \u2014 where AI acts as the connective infrastructure that maintains history and intent across IVR, chat, and live agents.  This briefing explores how the Fortune 500 can move human teams away from system navigation and toward high-value judgment, empathy, and resolution.  This episode is sponsored by Atlan. Learn how brands work with Emerj and other Emerj Media options at go.emerj.com\/media_kit ","author_name":"The AI in Business Podcast","author_url":"http:\/\/emerj.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/40242360\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/3a80a9\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/199008150"}