{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Measuring Impact Without Losing Heart: Healthy Compassion in Action (with Zoe Black and Mark Osborn, Happy Paws Happy Hearts)","description":"In our debut episode of Board with Purpose, we sit down with Zoe Black, Founder &amp;amp; CEO of Happy Paws Happy Hearts, and Mark Osborn, the organisation\u2019s chair, for a powerful conversation on the challenge of measuring impact in a not-for-profit organisation.&amp;nbsp; Authentic, candid and full of practical insight, we delve into:&amp;nbsp;  How impact data informs governance, board decision\u2011making and strategic planning&amp;nbsp; The importance of CEO wellbeing, including Zoe\u2019s transformative three\u2011month sabbatical&amp;nbsp; Balancing impact and sustainability in a changing NDIS landscape&amp;nbsp; Scaling a purpose\u2011driven model across diverse communities&amp;nbsp; Building board capability and culture for long\u2011term success&amp;nbsp;  Zoe and Mark generously take us inside the Happy Paws Happy Hearts organisation and board, sharing its journey of impact measurement so far.&amp;nbsp; Here are just a handful of many noteworthy takeaways:  Traditional output metrics fall short. A robust Theory of Change fundamentally reshaped how Happy Paws Happy Hearts understands and delivers impact.&amp;nbsp; Measuring impact requires trauma\u2011aware approaches that avoid retraumatising participants while still capturing meaningful outcomes.&amp;nbsp; Thoughtful impact reporting can strengthen participant agency, giving beneficiaries tools to advocate for themselves in complex support systems.&amp;nbsp; Embedding impact into organisational strategy demands board commitment\u2014integrating it into dashboards, conversations and decision\u2011making processes.&amp;nbsp; Purpose\u2011driven organisations must carefully balance scale and sustainability without compromising the integrity of their mission.&amp;nbsp; Effective governance requires navigating shifting NDIS reforms, regional growth pressures, and a clearly defined risk appetite.&amp;nbsp; Leadership wellbeing is critical; conversations about burnout, sabbaticals and \u201chealthy compassion\u201d reveal what it takes to sustain impactful work over the long term.&amp;nbsp;  Learn more about Happy Paws Happy Hearts: https:\/\/www.hphhfoundation.org\/&amp;nbsp; Thank you to Impact Culture Australian for their assistance in this episode of Boards With Purpose. https:\/\/impactcultureaustralia.com.au\/&amp;nbsp; Find key resources for those in the NFP space in the AICD Not-for-Profit Resource Centre. ","author_name":"Boards with Purpose","author_url":"http:\/\/boardswithpurpose.libsyn.com","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/40238375\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/0c3262\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/199022655"}