{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"EP 232: What My Stay at Bolt Farm Treehouse Taught Me About Guest Experience","description":"Colin and I just spent two nights at Bolt Farm Treehouse and I\u2019ll be honest\u2026 I can\u2019t turn the hospitality side of my brain off. If you\u2019re in the short-term rental or boutique hotel world, you already know their story. It\u2019s talked about a lot. But this episode isn\u2019t about the hype. It\u2019s about what it actually feels like to check in as a guest at a high-end brand everyone admires. What surprised me. What impressed me. What made me pause. Because here\u2019s the truth: not everything was perfect. There was a last-minute room switch. An \u201call-inclusive\u201d experience that wasn\u2019t fully inclusive for dietary needs. A few small design and communication hiccups. And yet\u2026 it still worked. We still left feeling connected. Rested. Thought about. Why? Because the welcome was strong. The intention was clear. The storytelling was emotional. From the curated in-room upgrades to the cocktail hour experience to the way they invited guests into something bigger than just a place to sleep, there were so many moments that reminded me what hospitality is actually about. In this episode, I break down: \u27a1\ufe0fWhat they did exceptionally well \u27a1\ufe0fWhere clarity and alignment could have been stronger \u27a1\ufe0fWhat \u201call-inclusive\u201d really needs to mean \u27a1\ufe0fHow guest flow impacts shared spaces like wellness areas \u27a1\ufe0fWhy appealing to all five senses changes everything And the biggest takeaway? Your property does not have to be flawless to be unforgettable. Excellence isn\u2019t perfection. It\u2019s thoughtfulness. It\u2019s alignment. It\u2019s making sure the experience you promise is the experience your guest actually walks into. If you\u2019re building a micro-resort, refining your STR, or dreaming about something bigger, this one will challenge you in the best way. Let\u2019s get into it. Connect with Steph: @theweberco Apply to work with us: theweberco.com    ","author_name":"Branded & Booked","author_url":"https:\/\/anchor.fm\/astoldbyus","html":"