{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Powering Connected Customer Conversations with Agentic Voice AI","description":"Customer conversations generate value. Yet most organizations never connect that value to action. Context gets lost across channels, and next steps never connect to downstream systems. This week on The Modern Customer, Ali Tore, RingCentral\u2019s SVP &amp;amp; GM of Conversational AI, shares how agentic voice AI closes that gap. He outlines why organizations must move beyond isolated automation and build systems that coordinate conversations, context, and follow-through across every touchpoint. If you want AI to drive real customer outcomes \u2014 not just efficiency \u2014 this episode is for you.&amp;nbsp; \ud83d\udc49 Listen to the full episode on The Modern Customer and explore the  RingCentral Agentic AI Trends 2026 report to go deeper. This episode is sponsored by RingCentral.  Blake Morgan&amp;nbsp;was called \u201cThe Queen of CX\u201d by Meta. She is a customer experience futurist and author of three books on customer experience.&amp;nbsp;Follow Blake Morgan on&amp;nbsp;LinkedIn  For regular updates on customer experience,&amp;nbsp;sign up for her weekly newsletter here. Learn more at&amp;nbsp;www.blakemichellemorgan.com&amp;nbsp; ","author_name":"The Modern Customer Podcast","author_url":"https:\/\/www.blakemichellemorgan.com\/the-modern-customer-podcast\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/40098380\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/198527040"}