{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"MSP Leadership Strifes: Marcial Velez on Culture, Burnout & Growth","description":"In this powerful episode of MSP Unplugged, host Paco Lebron welcomes back Marcial Velez, Founder & CEO of Xperteks\u2014a nationally recognized NYC-based MSP honored on CRN's MSP 500 list multiple years running. Marcial opens up about the real "strifes" of leadership: Building and evolving Xperteks from startup to award-winning firm\u2014what unexpected changes and make-or-break moments tested him most Avoiding founder burnout through rituals, boundaries, and staying sane during crises Intentionally shaping team culture in a high-pressure IT world (remote\/hybrid challenges, motivation, loyalty) \u2014 one change that transformed morale Scaling without losing the family feel: navigating growth tensions, roles, and vision clashes Common leadership pitfalls MSPs make (over-relying on tech fixes vs. people processes) and how to counter them A raw mistake in culture-building he wishes he'd caught earlier\u2014and the key lesson on the human side of MSPs Why culture will be make-or-break in the next few years (generational shifts, AI workflows, talent wars) + the one people\/culture investment paying off now Rapid-fire: Top leadership resource lately, current "strife" he's tackling, and the one industry cultural fix he'd wave a wand for Packed with vulnerable, practical insights for MSP owners, leaders, and teams\u2014whether you're solo, scaling, or fighting to keep culture strong. Tune in weekly on YouTube.com\/MSPUnplugged for unfiltered MSP leadership advice. Like, subscribe, and hit notifications so you never miss an episode! Available on your favorite podcast app. ","author_name":"MSP Unplugged","author_url":"http:\/\/mspunplugged.com\/","html":"