{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"What Business Owners Really Want from Technicians (Joe Bates from Northern Air Plumbing & Heating)","description":"What does a service business owner actually expect from technicians? In this episode of Windshield Time, Joe Bates, owner of Northern Air Plumbing and Heating, shares the ownership perspective most technicians never hear. This is not theory. It\u2019s what ownership sees every day. Payroll. Margins. Reputation. Risk. Joe explains what sets average technicians apart from trusted professionals \u2014 and how technicians' behavior directly affects company stability. In this episode: \u2022 What Joe Bates expects from his technicians \u2022 Why calm presence inside the home matters \u2022 How accountability affects profitability \u2022 What ownership really means in plumbing and HVAC \u2022 How culture starts with standards \u2022 Why discipline builds trust with customers If you work in HVAC, plumbing, or electrical service, this episode will change how you think about ownership. If this episode helped you see ownership differently, follow the show and leave a review. Reviews help more technicians and service leaders find Windshield Time. And if you're serious about growing in the trades, send this to someone on your team who needs to understand the bigger picture. ","author_name":"Windshield Time","author_url":"https:\/\/www.servextra.com\/","html":"