{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"What Your Club's Tech Stack Is Missing and Why It Matters","description":"In this episode, Pat Damer, SVP of Revenue at Arcis Golf (70 properties, $1B portfolio), shares with Ed Heil how his company transformed from managing 3 clubs to 70 by prioritizing revenue operations, smart technology adoption, and member-first service. From sticky note CRMs to enterprise automation, Pat walks through the practical evolution of club operations and why revenue growth creates better member experiences. This conversation cuts through the usual tech-versus-tradition debate with clear examples of how automation enhances, not replaces, exceptional service. If you're managing one club or scaling multiple properties, Pat's perspective on starting small, getting quick wins, and choosing the right tools will give you a practical path forward. Episode Highlights: 01:23 \u2013 The rocket ship years: Growing from 3 clubs to 70 properties 04:18 \u2013 Investment philosophy: Why deferred maintenance and member experience both matter 06:19 \u2013 The &quot;declare your major&quot; conversation that shaped Pat's revenue-first approach 08:39 \u2013 Why revenue fixes more problems than cost-cutting 09:18 \u2013 Operational software vs. experience software: Understanding the distinction 14:42 \u2013 The HubSpot pivot: Moving from Salesforce to an integrated CRM platform 22:30 \u2013 Lead generation reality check: Why most clubs don't need traditional pipeline management 26:04 \u2013 Member journey automation: Pre-arrival, birthdays, and personalized communication 31:40 \u2013 The integration challenge: Why siloed systems create operational friction 37:46 \u2013 Technology and exceptional service aren't mutually exclusive 40:34 \u2013 First steps for club leaders: Start small, get quick wins, build buy-in ","author_name":"Crushing Club Marketing Podcast","author_url":"https:\/\/www.clubmarketing.com\/blog\/topic\/crushing-club-marketing-podcast","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/39986270\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/198202445"}