{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Who is calling me?","description":"Criminals are calling bank customers. A lot. And those calls often are successfully cloaked as originating from banks themselves. Increasingly, these calls are originating from vast operation centers, often overseas, where the objective is to fool bank customers to hand over personal data and information. There are some steps banks, their customers, federal agencies and even Congress can take to address this growing problem. Joining ABA\u2019s Paul Benda to discuss these issues on this edition of the ABA Fraudcast are Mike Rudolph, chief technology officer at YouMail, and Jonathan Thessin, VP and senior counsel at ABA, whose portfolio focuses on the telecom ecosystem, FCC, including the Telephone Consumer Protection Act and all efforts to assist banks and bank customers confronted with this threat. Highlights: 2:00 \u2014 Technology as part of a protective ecosystem used by many banks, to short-circuit threats to customers. 13:00 \u2014 Defining the \u201crobocall mitigation obligation.\u201d 16:00 \u2014 The challenge of vetting a telecom company. 18:00 \u2014 The difference between an imposter call and spoofed call. 28:00 \u2014 How the telecom ecosystem works. 29:00 \u2014 \u200aProtecting lawful bank calls, while addressing the problem of calls from bad-actors impersonating banks. And what is the extent of ABA\u2019s advocacy on these issues? 31:00 \u2014 Urging the FCC to take an important final step. 32:53 \u2014 What can Congress do. 36:25 \u2014 Shout out to Fraudcast episode 1, where bank CEO Dan Robb describes a mass call spoofing campaign with thousands of calls targeting customers of his bank. 42:00 \u2014 Thessin on how do bad guys place hundreds of thousands of phone calls very cheaply. 47:00 \u2014 Looking into steps banks can take, such as branding tools for caller ID displays. Also referenced is STIR\/SHAKEN, the acronym for the framework allowing verification that a call is in fact from the number displayed on caller ID. Learn more from the FCC site. The ABA Fraudcast will be published every three weeks, here and wherever you listen to and subscribe to your favorite podcasts, such as Apple and Spotify. Please follow! ABA offers resources to help banks prevent, identify, measure and report fraud, and to serve and protect consumers and their financial data.\u200b ABA\u2019s scam prevention campaigns #BanksNeverAskThat and #PracticeSafeChecks are newly updated as well. The ABA Foundation\u2019s Protecting Older Americans page includes useful resources to assist the fight against elder financial exploitation and other increasing threats. The episode is also available here. ABA Fraudcast host is Paul Benda, EVP, risk, fraud and cybersecurity at ABA. ","author_name":"ABA Fraudcast","author_url":"http:\/\/fraudcast.libsyn.com\/website","html":"