{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"From IM\/IT Reform to Citizen-Centric Government: The Journey to Connected Services BC - Shannon Salter - Episode 164","description":"In this episode, Shannon Salter \u2014 Deputy Minister to the Premier, Cabinet Secretary and Head of the BC Public Service \u2014 shares British Columbia\u2019s vision to make government feel simple, human and connected by 2030. She outlines how \u201cConnected Services BC\u201d aims to redesign services around real life events, so people experience one coordinated system rather than navigating multiple ministries and programs.  Through the story of Amina and lessons from the Civil Resolution Tribunal, Shannon explains why true transformation requires more than new technology: it depends on clear purpose, shared standards, secure data-sharing, and a culture willing to learn and take thoughtful risks. The conversation also explores how improving service delivery can rebuild public trust by making support easier to access\u2014especially for those facing the greatest barriers. &amp;nbsp; Shannon Salter, Deputy Minister to the Premier, Cabinet Secretary and Head of the BC Public Service, Government of British Columbia &amp;nbsp; For more great insights head to www.PublicSectorNetwork.co &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; ","author_name":"Public Sector Podcast","author_url":"http:\/\/publicsectorpodcast.libsyn.com\/website","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/39866490\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/197846290"}