{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Inside Lumen Control Center: A New Era of Enterprise Self Service","description":"Lumen recently announced the migration of its legacy \u201cControl Center\u201d customer portal to the newly branded \u201cLumen Connect\u201d.&amp;nbsp; In this 8-minute episode of Staying Connected, TC2\u2019s Theresa Knutson joins Tony Mangino to cover what\u2019s changing with this rollout, why Lumen is making these moves now, and what steps your team should be taking.  If you would like to learn more about our experience in this space, please visit our  IT Cost Management webpage.&amp;nbsp; ","author_name":"Staying Connected","author_url":"http:\/\/techcaliber.libsyn.com\/website","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/39815960\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/item\/39815960"}