{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Happy New Year From The CX Files!","description":"Happy New Year for 2026 from Peter and Mark at the CX Files podcast. We asked our listeners to send some thoughts about 2025 and the year ahead... If you listen to this episode you will hear messages from the Netherlands, Philippines, UK, South Africa, Australia, Canada, and Brazil... that's North America, South America, Europe, Africa, Asia, and Australasia all covered! Contributors listed in the order they feature on the podcast: Leo Ooms https:\/\/www.linkedin.com\/in\/leoooms\/ Nathan Muniz https:\/\/www.linkedin.com\/in\/bdcoutsourcing\/ Lian Rowlands https:\/\/www.linkedin.com\/in\/lian-rowlands-a26119\/ Rod Jones https:\/\/www.linkedin.com\/in\/rodjonessouthafrica\/ Paul O'Hara https:\/\/www.linkedin.com\/in\/pauloharateleperformance\/ Michael Gray https:\/\/www.linkedin.com\/in\/michaelgray7\/ Anna Bessarabova https:\/\/www.linkedin.com\/in\/anna-bessarabova\/ Michael Clark https:\/\/www.linkedin.com\/in\/michaelclarkcx\/ Mike Ortegon https:\/\/www.linkedin.com\/in\/mikeortegon\/ Stephen Loynd https:\/\/www.linkedin.com\/in\/stephenloynd\/ David Neale https:\/\/www.linkedin.com\/in\/david-neale-08b80011b\/ Peter Ryan https:\/\/www.linkedin.com\/in\/peter-ryan-montreal\/ Mark Hillary https:\/\/www.linkedin.com\/in\/markhillary\/ ---- \u201cAll I Want for CX-mas (Is the Future)\u201d Composed by Mark Hillary with Suno Verse 1 Snow\u2019s falling on the dashboards, Year-end reports are due, Another season of predictions, But nobody knows what\u2019s true. From S\u00e3o Paulo to Montreal, Different skies, same screen, Two voices cut through the noise, Talking \u2019bout what CX means. Pre-Chorus The year\u2019s been long, the change came fast, AI hype, then lessons learned, But now we\u2019re looking forward, To the value still to be earned. Chorus All I want for CX-mas is the future, Not the buzzwords, not the fear, Just better service, smarter choices, And a little more trust next year. From every brand to every customer, Let\u2019s build it human, let\u2019s build it right, All I want for CX-mas is the future, And the CX Files on a Wednesday night. Verse 2 Agents, bots, and blended teams, Journeys changing shape, Less about the tech itself, More about escape From broken processes, From friction no one sees, Designing moments that feel simple, Even when the systems aren\u2019t easy. Pre-Chorus We\u2019ve learned that scale needs patience, And strategy beats speed, The future\u2019s not autonomous, Unless it serves a real human need. Chorus All I want for CX-mas is the future, Not another pilot that won\u2019t land, Just outcomes, empathy, and clarity, Finally working hand in hand. From every continent and culture, One community, one shared view, All I want for CX-mas is the future, And the CX Files guiding us through. Bridge From S\u00e3o Paulo sunshine, To Montreal snow, Two hosts, one question: \u201cWhere do we go?\u201d Analysts, founders, leaders, friends, Four hundred stories, and still it never ends. No silver bullets, no easy claim, Just better questions changing the game. Final Chorus All I want for CX-mas is the future, Designed with care, not just code, Where trust is built in every interaction, And experience carries the load. So here\u2019s to 2026 and beyond, To curiosity, courage, and insight, All we want for CX-mas is the future, And the CX Files lighting the way each night. Outro So press play, pour a drink, Let the old year fade from view, The future of CX is being written\u2014 And it starts with me and you. \ud83c\udf84\u2728 ","author_name":"CX Files","author_url":"http:\/\/cxfiles.libsyn.com\/cxfiles","html":"