{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"[REPLAY] What's Your Elevator Pitch?","description":"As you prepare your new year\u2019s resolutions, take a moment to ask, \u201cWhat\u2019s your elevator pitch?\u201d This holiday week, we\u2019re sharing a classic episode featuring an inspirational and thought-provoking scenario that you can bring into your personal and professional life. A claims adjuster is out at a party when they are asked: \u201cSo, what do you do for a living?\u201d Our adjuster responds with just: \u201cI\u2019m in insurance claims.\u201d That\u2019s an \u201cOh no\u201d moment. Turns out their cousin had a terrible experience on a claim and our adjuster is going to hear all about it, ending in: \u201cYou claims people are all cheaters!\u201d  Notable Timestamps [ 00:36 ] - Today's scenario begins as an interpersonal encounter about explaining your career in insurance, but the elevator pitch is applicable even on claims. [ 02:05 ] - What our claims professional needed was an elevator pitch: a succinct, prepared, organized response. Whether at a party or at a claims site, our adjuster wants to know how to summarize their thoughts in a persuasive way. Ding Ding! Your elevator\u2019s here! Are you ready? [ 02:30 ] - Mike was asked: "what's your elevator pitch?" That was an "oh no" moment... [ 03:35 ] - An elevator pitch is a simple presentation that you give in the time it would take to ride an elevator: around 30 seconds. [ 04:18 ] - 1. Grab 'em at the beginning. Get their attention with a great opening. [ 04:25 ] - 2. Tell 'em what you're gonna tell 'em. Be organized in your thought process. [ 04:32 ] - 3. Hit 'em with your bid conclusion\/sell\/ask. Be brief and practiced. [ 05:11 ] - Alissha: "So, what do you do for a living?" Mike: 1. "I allow you to take the risks to make life worth living." 2. "Without insurance, you wouldn't be able to insure your home or car." 3. "We step in when bad things happen and we hope to get people back on their feet." [ 09:15 ] - Be prepared, be organized, be succinct. [ 10:00 ] - Let's say an insured has suffered a casualty loss. How can an elevator pitch help? 1. "I'm so sorry that this happened." Take a moment to express sincere empathy. 2. Review the medical records \/ facts. 3. "I know that this has impacted your life, so how about we take care of your damages?" [ 11:50 ] - What's the pitch for a hurricane loss? Again, start off with an emotional connection. Second, spell out the steps to get them back into the place they were before the accident. Third, conclude with the ask and what you need for the next steps. [ 13:35 ] - Mike applies the elevator pitch to auto claims handling. [ 15:42 ] - Mike provides a recap of the scenario and the points above. Your PLRB Resources Mike\u2019s PLRB Presents presentation on this topic: https:\/\/www.plrb.org\/courses\/pitching-in-an-elevator-2\/lessons\/pitching-in-an-elevator\/ Webinar: Designing & Delivering Effective Business Presentations - https:\/\/www.plrb.org\/courses\/designing-delivering-effective-business-presentations\/lessons\/designing-delivering-effective-business-presentations\/ Claims Chat: Why Should You Consider Claims as a Career? - https:\/\/www.plrb.org\/courses\/why-should-you-consider-claims-as-a-career\/lessons\/why-should-you-consider-claims-as-a-career\/    Employees of member companies also have access to a searchable legal database, hundreds of hours of video trainings, building code materials, weather data, and even the ability to have your coverage questions answered by our team of attorneys (https:\/\/www.plrb.org\/ask-plrb\/) at no additional charge to you or your company. Subscribe to this Podcast Your Podcast App - Please subscribe and rate us on your favorite podcast app YouTube - Please like and subscribe at @plrb LinkedIN - Please follow at \u201cProperty and Liability Resource Bureau\u201d Send us your Scenario! Please reach out to us with your scenario! This could be your \u201cadjuster story\u201d sharing a situation from your claims experience, or a burning question you would like the team to answer. In any case, please omit any personal information as we will anonymize your story before we share. Just reach out to scenario@plrb.org. Sponsorship PLRB thanks SERVPRO Restoration for its Diamond Sponsorship of the 2025 Claims Conference. "The #1 Choice in Cleanup and Restoration We have more than 50 years of experience in the cleanup and restoration industry." Visit servpro.com! Legal Information The views and opinions expressed in this resource are those of the individual speaker and not necessarily those of the Property & Liability Resource Bureau (PLRB), its membership, or any organization with which the presenter is employed or affiliated. The information, ideas, and opinions are presented as information only and not as legal advice or offers of representation. Individual policy language and state laws vary, and listeners should rely on guidance from their companies and counsel as appropriate. Music: \u201cPiece of Future\u201d by Keyframe_Audio. Pixabay. Pixabay License. Font: Metropolis by Chris Simpson. SIL OFL 1.1. Icons: FontAwesome (SIL OFL 1.1) and Noun Project (royalty-free licenses purchased via subscription). Sound Effects: Pixabay (Pixabay License) and Freesound.org (CC0). ","author_name":"What's the Scenario? with PLRB","author_url":"https:\/\/www.plrb.org","html":"