{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"[REPLAY] Marketing Can't Save You From a Bad Phone Call","description":" You can have the best marketing strategy in the world, but if your phone skills are lacking, patients will walk. In this episode, Dana and Sandy get real about what happens when dental teams unknowingly drive callers away with poor phone habits, disconnection, or defaulting to \u201cno.\u201d They walk through mystery shopper call examples, red-flag language to avoid, and the mindset shift every front desk team member needs to convert, not repel, new patients. This one\u2019s packed with real talk, laugh-out-loud stories, and practical ways to be the cheerleader your practice needs. You\u2019ll learn how to: \u2705 Build rapport in the first 7 seconds of a call \u2705 Ask the right questions during discovery \u2705 Avoid \u201cno\u201d language and still set boundaries \u2705 Take control of the appointment conversation \u2705 End calls in a way that reduces broken appointments \ud83d\udcd3 Listener challenge: Call your own office or listen to a recorded call (if legal in your state). Would you schedule an appointment based on how it sounds? Key takeaways: Your marketing dollars are wasted if your phone skills don\u2019t back it up. \u201cUnfortunately\u201d and \u201cSorry\u201d are red flags\u2014replace them with warmth and guidance. Patients don\u2019t want homework. Take the lead, get their name and number first. Schedule with confidence. Too many options = confusion. A cheerful, confident voice beats fancy scripts every time. Episode Sponsors Identity Dental Marketing Looking to stand out in a crowded market? Identity Dental Marketing builds brands that convert. \ud83d\udc49 www.IdentityDental.com Plan Forward The #1 membership plan platform for dental practices \u2014 simple, secure, and patient-friendly. \ud83d\udc49 www.PlanForward.io Mango Voice VoIP for dental practices that want fewer missed calls, better patient communication, and stronger scheduling. \ud83d\udc49 www.MangoVoice.com \ud83d\udcf2 Join the conversation! Drop your favorite phone call tip or share a \u201cworst call ever\u201d moment in the Dental Drill Bits Facebook Group\u2014your post could inspire our next episode!       ","author_name":"Dental Drill Bits with Sandy Pardue and Dana Pardue","author_url":"http:\/\/sandyparduedanasalisbury.libsyn.com\/podcast","html":"