{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"How Techs Lose Calls (and Control) During the Holiday Season","description":"The holidays don\u2019t just change schedules...they change mindsets, customer behavior, and the entire rhythm of the trades.  And most techs don\u2019t realize how much the season is influencing their decisions\u2026 until it costs them. In this episode of Windshield Time, Chris and Brandon break down the psychological pressure of November\u2013December and how it quietly causes techs to slip: cutting corners, assuming customers won\u2019t buy, projecting their own holiday stress, and mistaking emotion for emergency. This is not a \u201choliday tips\u201d episode. It\u2019s a psychology-of-the-season masterclass for every tech, manager, and owner. Inside you\u2019ll learn:   Why techs unknowingly lower their standards during the holidays   How old memories, family routines, and financial stress shape job performance   The holiday complacency trap: attire, parking, shortcuts, skipping steps   Why \u201cnobody spends money in December\u201d is a myth\u2014and a dangerous one   How customer emotions heighten urgency, objections, and irrational decisions   Why defining \u201creal emergencies\u201d protects tech morale (and company sanity)   Tactical ways managers can set expectations before the season hits   How awareness + process = professionalism\u2014even under pressure   This episode helps you keep your edge when emotions, expectations, and urgency are at their highest.  Because the holidays don\u2019t change the job\u2026They change the people doing the job. \ud83d\udce5 Download the FREE Objection Handling Playbook \u2014 loaded with scripts and strategies to help techs close more calls: https:\/\/www.servextra.com\/objection-handling-playbook-download\/ FOLLOW + REVIEW Enjoyed this episode? Follow us and leave us a review. Then share it with a teammate who needs to hear it. &amp;nbsp; ","author_name":"Windshield Time","author_url":"https:\/\/www.servextra.com\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/39221745\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/196036405"}