{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Building Teams That Scale: Beyond The Tech Stack","description":"Most credit unions talk about digital transformation as a tech problem. But the real differentiator is not software. It is a strategy that starts with your people and your teams. &amp;nbsp; According to McKinsey, about 70 percent of digital transformation initiatives fail to meet their goals, creating massive waste and stalled progress for financial institutions. &amp;nbsp; This episode cuts through the noise by featuring someone who has actually delivered meaningful transformation in a real credit union. &amp;nbsp; Jonah LaFollette, Chief Strategy Officer at Foothill Federal Credit Union, shares how his team transformed member experience by rethinking their entire approach.&amp;nbsp; &amp;nbsp; Instead of leading with shiny tools, Foothill Federal Credit Union started with a clear strategic framework, rebuilt its processes, moved critical systems to the cloud, and invested deeply in internal talent. The result: a culture that understands the \u201cwhy\u201d behind every decision. And a team confident enough to use technology to its fullest potential. You\u2019ll hear how Foothill Federal Credit Union:   Went from on-prem systems and siloed data to real-time analytics.   Built entirely new roles to own and champion critical systems like CRM and digital banking.   Tripled consumer lending volume: from $3M to over $10M at peak.   Opened 250+ digital memberships with 87% converting into loans or direct deposit.   Used AI and cloud modernization to reduce reporting time from weeks to minutes.   &amp;nbsp; If you are looking for a grounded, strategic approach to digital transformation, this conversation lays out the first steps.&amp;nbsp; &amp;nbsp; Listen in and see how your teams can use technology to serve members more effectively.  To watch a demo video of the BusinessNext CRM platform, click this link. ","author_name":"Banking on Experience powered by BUSINESSNEXT","author_url":"https:\/\/crmnext.us\/resources\/podcast\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/39174165\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/195841575"}