{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Stop Pushing the Fix: Why LEAP Closes Calls Without Begging","description":"Technicians don\u2019t lose the call because of price. They lose it because they solve too fast. In this episode of Windshield Time, Chris Elmore and Brandon Cockrell break down why techs jump straight to the fix \u2014 and why that instinct backfires with homeowners. When you skip LEAP (Listen, Empathize, Ask Questions, Problem Solve), you end up negotiating, apologizing, discounting\u2026 and sometimes even offending the customer. Chris shares the story of getting thrown out of a house for offering financing too quickly \u2014 and how to avoid the same mistake. You\u2019ll learn: Why \u201cpushing the fix\u201d sounds like begging How LEAP keeps you on the same side of the table The locomotive analogy: your customer hasn\u2019t left the station yet Why offering financing too early can blow up in your face How cognitive biases shape every objection How to diagnose people the same way you diagnose systems How to lower the customer\u2019s wall instead of trying to remove it This is the communication playbook every technician needs. Slow down, LEAP first, and watch your close rate go up. \ud83d\udce5 Download the FREE Objection Handling Playbook \u2014 loaded with scripts and strategies to help techs close more calls: https:\/\/www.servextra.com\/objection-handling-playbook-download\/ FOLLOW + REVIEW Enjoyed this episode? Follow us and leave us a review. Then share it with a teammate who needs to hear it.   ","author_name":"Windshield Time","author_url":"https:\/\/www.servextra.com\/","html":"