{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Difficult Conversations Planner: How to Prepare, Deliver & Follow Up Like a Pro | Ep. #128","description":"In this episode of Building Better Managers, produced by New Level Work, we dive into one of the most stressful and avoided parts of leadership: the difficult conversation. Whether you\u2019re giving tough feedback to a direct report, navigating a peer conflict, or even managing up, these high-stakes dialogs can easily go off the rails. But they don\u2019t have to. We break down a practical two-part planning system to help you move from confrontation to collaboration\u2014without losing your cool. You\u2019ll learn: \u2714\ufe0f Why 90% of your success is determined before you say a word \u2714\ufe0f A 7-step internal audit to manage your emotions and clarify your goals \u2714\ufe0f How to structure your message using the SBI model (Situation, Behavior, Impact) \u2714\ufe0f The art of firm, neutral delivery\u2014without judgment or heat \u2714\ufe0f How to collaborate on real solutions and lock in accountability \u2714\ufe0f Tips for staying focused when the conversation gets derailed   This isn\u2019t just theory\u2014it\u2019s a full blueprint for turning high-anxiety moments into high-impact leadership. Learn more For coaching programs, leadership training, or AI-enhanced tools to support your managers, visit newlevelwork.com Like what you hear? Rate and review us at: https:\/\/www.newlevelwork.com\/review \ud83c\udfa7 For more episodes: https:\/\/www.newlevelwork.com\/category\/podcast ","author_name":"Building Better Managers","author_url":"https:\/\/www.newlevelwork.com\/category\/podcast","html":"