{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"What Customers Really Decide in the First 10 Minutes of a Service Call","description":"Customers decide more in the first 10 minutes than most technicians realize. Company reputation may get you the call \u2014 but your credibility determines everything that happens after the door opens. In this episode of Windshield Time, Chris Elmore and Brandon Cockrell break down the quiet, powerful signals that make customers trust you\u2026or question you. From the moment you park the truck to the way you introduce yourself, customers are reading your appearance, confidence, preparation, and clarity. You\u2019ll learn: The credibility signals customers notice instantly Why \u201cborrowed trust\u201d from the company fades fast The posture, tone, and confidence cues that reassure homeowners Why some techs get requested\u2014and others don\u2019t How preparation turns uncertainty into authority This episode is a must-watch for any technician who wants to build trust, earn loyalty, and dominate the first 10 minutes of every call. \ud83d\udce5 Download the FREE Objection Handling Playbook \u2014 loaded with scripts and strategies to help techs close more calls: https:\/\/www.servextra.com\/objection-handling-playbook-download\/ FOLLOW + REVIEW Enjoyed this episode? Follow us and leave us a review. Then share it with a teammate who needs to hear it.   ","author_name":"Windshield Time","author_url":"https:\/\/www.servextra.com\/","html":"