{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Money Matters Episode 337 \u2013 They Didn\u2019t Start with AI | Valarie Vest &amp; Sean Van Moorleghem on Culture, Capacity &amp; Digital Associates","description":"They Didn\u2019t Start with AI. They Started with People.  That might sound simple\u2014but in today\u2019s rush to automate, scale, and \u201ctransform,\u201d it\u2019s anything but.  Cambridge Investment Research, Inc. took a different path.  No pink slips. No blown-up workflows. No hollow promises about innovation.  Just a clear goal: reduce the time it takes to open an account from 20 minutes to seconds\u2014without losing the quality, trust, or people that made the process work in the first place.  In this episode of Money Matters, I sit down with:  \ud83d\udfe1 Valarie Vest, Chief Experience Officer \ud83d\udfe1 Sean Van Moorleghem, Chief Technology Officer  What I love about this story is that it's not theoretical. It\u2019s not \u201cAI someday.\u201d It\u2019s a real-world example of change done right\u2014quietly, intentionally, and with the people in mind from day one.  \ud83d\udccc They trained their digital \u201cassociates\u201d the same way they onboard human ones. \ud83d\udccc They kept the existing workflow\u2014and made it more resilient. \ud83d\udccc They created new roles and opportunities instead of eliminating them. \ud83d\udccc And they proved that you can scale without burning out your team or blowing up your culture.  One of my favorite lines from Val was this: &quot;Our secret sauce? It\u2019s the people. No one got into this business to do paperwork.&quot;  This episode is for leaders who are serious about innovation but even more serious about getting it right.  \ud83c\udfa7 Episode 337: Speed, Scale &amp;amp; Zero Layoffs \ud83d\udc49Click Below to Listen!  Huge thanks to Val and Sean for showing what it looks like to move fast and take care of your people.  #Leadership #FinancialServices #ProcessImprovement #TeamCulture #Innovation #Podcast #Cambridge #MoneyMatters #DigitalTransformation #AIinBusiness #ResponsibleAI #FintechInnovation #AutomationStrategy #FutureOfFinance #HumanCenteredTech ","author_name":"MONEY MATTERS with Christopher Hensley","author_url":"https:\/\/www.moneymatterspodcast.com\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/38954205\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/195232585"}