{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"36 - Eric and Amy Luthy | Mighty Process Server","description":"In episode 36 of Process Server Daily, Mighty Mike Reed chats with Eric and Amy Luthy, former law-enforcement pros (\u224835\u201337 years combined) who run Samurai Investigations LLC in Michigan. After adding a PI license ~2 years ago and process serving ~18 months ago, they\u2019ve grown ~1200% since January by doing the basics exceptionally well: answer the phone, make first attempts within 24\u201348 hours, communicate proactively, and file clean, detailed notes that \u201cpaint the scene.\u201d They cover ~20 counties (and beyond when clients are in a bind), prioritize relationships over one-off jobs (\u201cyes first,\u201d even if it\u2019s a loss leader), and have won recurring firms by solving problems others wouldn\u2019t\u2014like driving 3.5 hours for a same-day rescue after a prior server botched a PPO serve. They share Michigan-specific tips (process servers are trespass-law exempt while serving; sub-service requires court order on most in-state matters), stress de-escalation and empathy at the door, and urge newcomers to call firms, listen for pain points, and document everything. Connect: samuraisinvestigationsllc.com (main line: 269-330-3218). Timestamps: 00:00 Intro \/ Episode 36 01:10 Meet Eric &amp;amp; Amy Luethy (Samurai Investigations \u2013 Michigan) 03:20 Law enforcement background &amp;amp; entering process serving 06:10 Early growth strategy &amp;amp; learning from mentors 09:00 Customer service as a competitive advantage 12:40 Expanding service areas &amp;amp; saying \u201cyes\u201d to clients 16:30 Marketing, phone calls &amp;amp; building law firm relationships 21:10 Safety challenges &amp;amp; real-world serving experiences 27:45 Detailed notes, documentation &amp;amp; standing out in court 35:20 Rapid growth, hiring, and scaling the business 43:10 Advice for new process servers &amp;amp; investigators 49:30 How to contact Samurai Investigations \/ Closing ","author_name":"Process Server Daily","author_url":"https:\/\/mightyprocessserver.com\/podcast","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/38862175\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/200546500"}