{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Dr. Mike Heenan: The World is Constantly Learning","description":"Dr. Mike Heenan is the President and CEO of St. Joseph's Health System and President of St. Joseph's Healthcare Hamilton. On the episode, Mike tells us about a time when he received one very striking complaint and how it pivoted his work and that of the organization. We also speak to Mike about his career path and how no matter who you are, you can have an impact on someone\u2019s life. Throughout his career, Mike has dedicated a lot of time to learning. He shares with us his views on how it\u2019s an important balance for all of us to keep in view. While covering some heavy but important topics, Mike also touches on how his family grounds him. And of course, how he\u2019s a big Blue Jays fan! Quotables: \u201cI think when you go through life and you say what\u2019s my value proposition, it allows you to focus on what gets you up every day and it doesn\u2019t look like a transactional job, but a career calling.\u201d \u2013 M. Heenan \u201cIt\u2019s these real-life experiences that can stop you as a leader\u2026 but it\u2019s these humanistic ethical issues that really make a leader pivot and say enough is enough, we really need to deal with this.\u201d \u2013 M. Heenan \u201cThis happens in coffee shops, and it happens in hospitals. And so, I\u2019m not going to change society overnight in one healthcare organization, but I can contribute to us fixing it one incident at a time, or one hospital at a time.\u201d \u2013 M. Heenan \u201cEven though we have signs in our hallways across all our hospitals in this country that say there\u2019s zero tolerance, the fact of the matter is, we do tolerate some of it.\u201d  \u2013 M. Heenan \u201cSomeone like the IHI or HIROC who sees all these different organizations can bring this very diverse perspective to a table and apply it depending on the environment.\u201d \u2013 M. Heenan \u201cI appreciate all of HIROC\u2019s support. Most people see HIROC perhaps from an insurance reciprocal perspective but the value-added services and the partnership it provides to the whole continuum of providing quality care\u2026\u201d \u2013 M. Heenan Mentioned in this Episode: -              St. Joseph\u2019s Healthcare Hamilton -              St. Joseph\u2019s Health System -              Catherine Gaulton -              HIROC -              Dr. Kevin Smith -              University Health Network -              National Museum of African American History -              Institute for Healthcare Improvement -              Longwoods -              London Health Sciences Centre -              McMaster University -              Ontario Hospital Association -              Toronto Blue Jays Access More Interviews with Healthcare Leaders at HIROC.com\/podcast Follow us on LinkedIn and Instagram, and listen on Apple Podcasts, Spotify, or wherever you get your favourite podcasts. Email us at Communications@HIROC.com. ","author_name":"Healthcare Change Makers","author_url":"http:\/\/www.hiroc.com","html":"