{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"Good Techs Fix. Great Techs Solve and Communicate.","description":"Every service technician can fix things...but not every tech is a true problem solver. In this episode of Windshield Time, Chris Elmore and Jesse Olson break down what problem solving really means in the trades. It\u2019s not just diagnosing and repairing \u2014 it\u2019s about translation, communication, and trust. Too many techs either exaggerate the danger or minimize the value of their work. Both erode trust. Customers don\u2019t just want something fixed \u2014 they want to understand the problem, the risks, the options, and why your solution is worth it. Chris and Jesse explain why translation (not just explanation) is the technician\u2019s most overlooked skill, how to use analogies without cheapening your value, and why presenting clear options helps customers make the right decision without pressure or manipulation. If you\u2019re in HVAC, plumbing, or electrical, this episode will sharpen your communication skills and show you how to go from just fixing problems to building customer confidence for life. What You\u2019ll Learn in This Episode:   Why technical excellence is the foundation of problem-solving   How to set expectations and build trust with customers   The dangers of exaggerating or minimizing repairs   Why translation\u2014not just explanation\u2014is the real technician\u2019s edge   How to use analogies wisely (and avoid ones that kill trust)   Why presenting clear options helps customers choose with confidence   How permanent solutions rely on both skill and communication   \ud83d\udce5 Download the FREE Objection Handling Playbook \u2014 loaded with scripts and strategies to help techs close more calls: https:\/\/www.servextra.com\/objection-handling-playbook-download\/ FOLLOW + REVIEW Enjoyed this episode? Follow us and leave us a review. Then share it with a teammate who needs to hear it. &amp;nbsp; ","author_name":"Windshield Time","author_url":"https:\/\/www.servextra.com\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/38350820\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/193456820"}