{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"The Overlooked Skills That Make Great Service Technicians","description":"What separates an average technician from one customers love and leaders promote? It\u2019s not just technical skill \u2014 it\u2019s the discipline and soft skills that build trust. In this episode of Windshield Time, Chris Elmore sits down with Jesse Olson and David Grennel. David shares his personal transformation \u2014 losing 70 pounds, reshaping his habits, and sharpening his communication \u2014 and how that discipline turned him into a stronger technician and leader. Jesse and Chris highlight why appearance, preparation, and confidence shape customer trust, and how great technicians go beyond fixing problems to become true client delighters, problem solvers, and revenue producers. If you\u2019re in HVAC, plumbing, or electrical \u2014 or you\u2019re a manager training the next generation of techs \u2014 this episode shows why discipline and soft skills are the difference between being just a \u201cfixer\u201d and becoming unforgettable. What You\u2019ll Learn in This Episode:   Why discipline is the foundation of technician success   How appearance and preparation impact customer trust   Why customers buy confidence as much as technical skill   The Technician Triangle: client delighter, solver, producer   How personal growth creates professional opportunities   \ud83d\udce5 Download the FREE Objection Handling Playbook \u2014 loaded with scripts and strategies to help techs close more calls: https:\/\/www.servextra.com\/objection-handling-playbook-download\/ FOLLOW + REVIEW Enjoyed this episode? Follow us and leave us a review. Then share it with a teammate who needs to hear it. &amp;nbsp; ","author_name":"Windshield Time","author_url":"https:\/\/www.servextra.com\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/38335985\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/193420675"}