{"version":1,"type":"rich","provider_name":"Libsyn","provider_url":"https:\/\/www.libsyn.com","height":90,"width":600,"title":"The 3 Roles Every Service Technician Must Master (And Why Skills Alone Won\u2019t Cut It)","description":"Every service technician learns the trade, but not every tech becomes great. Why? Because technical skills alone won\u2019t cut it. In this episode of Windshield Time, Chris Elmore and Jesse Olson (owner of The Happy Outlet) break down the 3 roles that separate great technicians from average ones:   Client Delighter: Customers remember the experience more than the repair.   Problem Solver: Clear communication and long-term solutions matter as much as technical fixes.   Revenue Producer: Stewardship, efficiency, and profitability fuel growth for both the company and the tech.   You\u2019ll also learn why practice and preparation matter as much in the trades as they do in pro sports or medicine \u2014 and how techs can apply discipline to build lasting careers. If you\u2019re in HVAC, plumbing, or electrical and want to move from \u201cgood\u201d to \u201cgreat,\u201d this episode gives you the roadmap. \ud83d\udce5 Download the FREE Objection Handling Playbook \u2014 loaded with scripts and strategies to help techs close more calls: https:\/\/www.servextra.com\/objection-handling-playbook-download\/ FOLLOW + REVIEW Enjoyed this episode? Follow us and leave us a review. Then share it with a teammate who needs to hear it. &amp;nbsp; ","author_name":"Windshield Time","author_url":"https:\/\/www.servextra.com\/","html":"<iframe title=\"Libsyn Player\" style=\"border: none\" src=\"\/\/html5-player.libsyn.com\/embed\/episode\/id\/38218690\/height\/90\/theme\/custom\/thumbnail\/yes\/direction\/forward\/render-playlist\/no\/custom-color\/88AA3C\/\" height=\"90\" width=\"600\" scrolling=\"no\"  allowfullscreen webkitallowfullscreen mozallowfullscreen oallowfullscreen msallowfullscreen><\/iframe>","thumbnail_url":"https:\/\/assets.libsyn.com\/secure\/content\/193045685"}